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Shipping insurance
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Quality Promise
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Description
Product Instructions
Shipping Policy
We are dedicated to providing a smooth and reliable shipping experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team for assistance. Your satisfaction is our priority.
1. Order Processing
Order Confirmation
✅ You’ll receive an order confirmation email immediately after checkout.
✅ Orders requiring authorization will be flagged in the email.
❗ Important: Once verified, orders enter our automated fulfillment system. Changes/cancellations are not guaranteed but will be prioritized upon request.
Cancellation Policy
🕒 Pre-Shipment: Contact customer support for cancellation attempts.
📦 Post-Shipment: Cancellations unavailable. Please initiate a return after delivery.
Countries We Ship To
We offer shipping to the following regions:
Americas:
• United States (continental)
• Canada
• Mexico
Europe:
• France • Germany • Italy • Spain • Netherlands • Denmark • Finland • Czech Republic • Luxembourg • Sweden • Austria • Belgium • Poland • Ireland • Estonia • Croatia • Latvia • Lithuania • Malta • Portugal • Slovakia • Slovenia • Hungary • Bulgaria • Romania • Cyprus • Greece • Andorra • Vatican • Monaco • San Marino
Asia-Pacific:
• Singapore • Japan • South Korea • Vietnam • Thailand • Philippines
• Taiwan, China • Hong Kong, China • Macau, China
Regional Store Notes:
• EU customers: Visit our dedicated EU site at www.eu.meedenart.com for better local service.
• UK customers: Visit our dedicated UK site at www.uk.meedenart.com for better local service.
• Australia customers: Shop locally at www.au.meedenart.com for better local service.
Need delivery to other regions? Contact help@meedenart.com for assistance.
3. Shipping Costs & Timelines
Delivery Fees
| Country/Region | Free Shipping Threshold | Standard Fee | Avg. Transit Time |
|---|---|---|---|
| USA | US$59.95+ | US$9.95 | 3-7 business days |
| Canada | CA$79.95+ | CA$12.95 | 5-10 business days |
| AU | AU$69.95 | AU$9.95 | 5-10 business days |
| UK | ￡59.95 | ￡9.95 | 3-7 business days |
| EU | €49.95+ | €9.95 | 7-12 business days |
| Asia-Pacific | Varies by region | Tiered rates | 5-15 business days |
4. Shipping Couriers
In the United States, we partner with trusted carriers including FedEx, UPS, USPS, and Amazon Express to ensure timely deliveries. For orders from other countries and regions, we collaborate with carefully selected local logistics providers in each region.
5. How to Track Your Order
After you place your order, we'll take 1-2 business days to confirm and arrange delivery. Once your shipping information is confirmed, we'll send you an email with your order tracking number and delivery updates. You can also track the progress of your order using the "Track My Order" feature on our website.
6. Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
7. Contact Us
If you have any further questions, please contact our customer services at help@meedenart.com.
Trusted by thousands of people
I‘m thrilled with how the MEEDEN Gouache Paint Set and Ceramic Tray Palette brought this vision to life. Their aesthetics and versatility are fantastic, and I highly recommend them!
Such a great easel. Totally recommend!
Awesome! ...and yes!... this is easel is the best thing that's happened to my studio recently!
My art space!
Love my MEEDEN art supplies!
It's my first time using a 100% cotton sketchbook, and I'm excited. I wanted to make my first watercolor painting in this sketchbook.🌸
S
I recently bought a MEEDEN studio easel.
The shipping product and support was second to none. I have no problem what so ever in referring people to deal with this company or their products
J
I added shipping protection to my order for the 120 Colour Pencil set. This was for peace of mind, more than for being absolutely necessary. It was a small extra cost but worth it.
H
Don't expect a return or refund if your product doesn't do what it's meant to. The easel I bought is garbage. It cannot hold canvases laying flat even though it claims it can. It topples over even when the canvas is smaller than what it states it can hold. Despite providing a video of the problem, the customer service response was poor saying my canvas was too heavy.
K
My beautiful new easel arrived virtually within 2 days. And right to my front veranda. Great service. X Kat
J
I was very happy with the Shipping Protection service. It provided great peace of mind, and my order arrived safely and in excellent condition. The process was simple, reliable, and well worth it. I would definitely use it again.
E
Simple and sturdy.
S
Shipping Protection
D
Excellent service with shipping . Item well packed and secure .
A
Shipping protection gave me peace of mind that my art materials would arrive safely and intact. Art materials are expensive and the last thing you want is for them to go missing or get damaged en route.
A
The shipping protection gave a sense of security and my parcel arrived quite quickly, although it was slightly damaged
m
Shipping Protection
L
Product is very functional
J
Great supplies loved it
J
My art supplies arrived safely. They are always well packaged
n
Actaully for this bulky item protection needed
Z
Quick and safe shipping!
C
I got it undamaged and in time to start opening on December 1st. Fir $2, it was worth it for me.
E
Product is excellent, vert happy with it
M
Loved this.. shipping early and it was packed well!
A
It’s a Christmas present for somebody else. I’m not physically using it. Not sure why I have to review.
E
Shipping Protection
M
Brushes
T
Shipping Protection
J
I like the idea of having shipping protection. It helps ensure the produce reaches the destination in good shape.
P
Not sure why I’d have to pay more for shipping “protection”…
P
I never had a problem with any item I have received from Meeden. Packaged well so items withstand the abuse during shipping. Pretty packaging details for their products. They stand by their products and you know you are getting a quality item! Thank you, Meeden.
T
I cannot recommend Meeden highly enough, their customer service is second to none. Very happy with the way they dealt with my shipping problem. Thank you so much.
c
Good product
K
No issues with shipping
D
Great easel for the price
L
Really happy with this product (or is it a service?!) and would recommend for others. It was super affordable and pretty easy to assemble and use.
A
Excellent.
C
great